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Several users in Delhi-NCR reported widespread disruptions in Airtel’s mobile network on Monday, experiencing issues from call drops to complete loss of signal.
As of now, Airtel has not issued an official statement explaining the exact cause or expected resolution time. (Reuters photo)
Several users across Delhi-NCR reported widespread disruptions in Airtel’s mobile network on Monday, with complaints ranging from call drops to complete loss of signal and slow internet connectivity.
Downdetector, which monitors tech glitches, saw over 3,600 reports of Airtel outages at around 4:32pm on Monday. There was a gradual decline to less than 1,300 reports by 5.40pm.
The issue was later flagged in Mumbai and Bengaluru as well.
Users took to social media to report the outage, prompting the telecommunications company to address the issue on X. The post was later deleted by Airtel.
Airtel Cares, a customer support initiative by Airtel, acknowledged the outage and stated that their team was actively trying to resolve the issue. It said their efforts were underway to restore the service quickly.
The outage has sparked frustration among subscribers, many of whom sought clarification.
Taking to X, a user wrote, “Is Airtel Network down in Delhi? Since 1 hour, I am facing calling issue, incoming and outgoing both. @airtelindia (sic)”
“@airtelindia No network, not receiving any OTPs in Delhi, when will you rectify this? (sic),” wrote another.
“Am I the only one facing issues with Airtel network in Delhi right now? No calls are connecting at all.(sic),” a third user wrote.
“@airtelindia @Airtel_Presence @airtelindia I am highly disappointed with staff and support team of airtel as I have taken a new broadband connection from airtel. Same has been suspended even if I made payment at the time of application. No one is providing solution only passing (sic), a user commented.
Prajwal, we are currently experiencing a network outage, our team is actively working to resolve the issue and restore services promptly. We sincerely apologize for the inconvenience caused. Thanks, Team Airtel https://t.co/2G23qpK1Kp— Airtel Cares (@Airtel_Presence) August 18, 2025
“@airtelindia services are completely down. Unable to make or receive calls and even messages are not working. This is causing serious Please resolve this issue (sic)”, another user wrote on X at 4.16pm to which Airtel responded by apologising for the inconvenience caused.
As of now, Airtel has not issued an official statement explaining the exact cause or expected resolution time. The disruption has impacted both personal and professional communication, especially for those relying on mobile data for remote work.
Manisha Roy is a Senior Sub-Editor at News18.com’s general desk. She comes with an experience of over 5 years in media industry. She covers politics and other hard news. She can be contacted at Manisha.Roy@nw18…Read More
Manisha Roy is a Senior Sub-Editor at News18.com’s general desk. She comes with an experience of over 5 years in media industry. She covers politics and other hard news. She can be contacted at Manisha.Roy@nw18… Read More
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